Click on the question that is relevant for information on that subject.

• Why do I keep getting disconnected?
• My email doesn't come to me.
• What is a virus and how can I protect myself?
• How do I set up the internet on my new computer?
• How can I avoid spam (nuisance emails)?
• Why won't my attachment send?
• What is the '1832' prefix on the dial in number?
• What is the Microsoft update message for?
• How do I use my 10MB of personal webpage with Integrity?
• I have moved house and cannot connect.
• My computer was fixed and now I cannot connect to the Internet.
• I need another email address what do I do?
• We had a storm and now I cannot connect.
• I have forgotten my username/password.
• What is a modem string and why would I need one?
• How do I know what Operating system I have?
• Why won't my attachment open?
• Why doesn't my Integritynet home page display anymore?
• Why do I have 1800 telephone numbers on my telephone bill?
• Why can't I send any emails?

Why do I keep getting disconnected?

There are many various reasons that you may disconnect from the internet. Our support section has a number of steps that you can take to reduce disconnections from the internet. These teps can be found here.

My email doesn't come to me.

Aside from the initial configuration of your email client ( click here for setup help ), you will need to make sure that you are connected to the internet and then click on the send and receive button

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What is a virus and how can I protect myself?

A virus is a small program that can be hidden in programs or emails. These can cause problems on your PC or workstation, such as slowness, some programs not starting or starting incorrectly. the variety and quantity or viruses and trjans is huge.

For more details on how to reduce the risk of being infected, look at our Viruses and Security support page.

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How do I set up the internet on my new computer?

There are 2 ways that you can get your computer setup.

1. You can have a look at our setup guide in the support section of our website
2. You can call our support staff on our support desk who will be only to happy to guide you step by step through the setup process.

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How can I avoid spam (nuisance emails)?

SPAM is a hard one to avoid. We have a list of helpful tips in our SPAM support page that will help you reduce the amount and threat of SPAM.

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Why won't my attachment send?

Due to the large quantity of email handled by our mail server, we have imposed a limit on the size of emails sent via the Integrty mail servers. This increases the speed at which email is processed and allows reliable delivery of your email.

Messages with a size greated than 5MB will be rejected by our servers. If you are wanting to send an email with attachments, you should make sure that the attachment size is less than 3.5MB. But the limit is 5MB you ask? When email is sent it is mime encoded. This encoding increases the size of the email by approx. 33%. So an email that is 3.5MB will increase to about 4.65MB. Remember, your email message must be less than 5MB.

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What is the '1832' prefix on the dial in number?

As an added security measure, our dial in servers will check to see what the phone number of the computer is that is calling in. It then checks the phone number we have on record for the username that is entered. Thus if you are calling from a phone line that is not listed with your username then we will not let you connect.

The 1832 causes the telephone exchange to send us your Caller ID ( phone number ) even when you have a silent number. This then allows us to varify that it is you and then we will let you in.

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What is the Microsoft update message for?

Every now and again Microsoft will release updates for thier products. They distribute these using a utility called "Windows Update". Sometimes they will have updates that fix security issues. Before applying these updates you should make sure the updates will not cause issue with software already installed on your system. If you are sure they will not cause you issues I would recommend installing the updates. If you are unsure please consult your computer reapair agent for further asistance.

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How do I use my 10MB of personal webpage with Integrity?

Once you have created your website you can upload it to your personal webspace. you can upload your personal website to your allocated webspace on our servers by using an FTP client. When setting up your FTP client you will need your username and password. The host to FTP to is my.integritynet.com.au.

After you have uploaded your website you can view it by going to http://my.integritynet.com.au/<my username> . Where <my username> is replace with the username that you connect to the internet with.

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I have moved house and cannot connect.

As mentioned in the "What is the '1832' prefix on the dial in number?" answer, we require your phone number to authorise you to connect you to the internet. If you have changed your phone number you will need to let us know what the number is so that we can update our records.

My computer was fixed and now I cannot connect to the Internet.

If your computer has had the operating system reloaded, or the dialup settings removed, you will need your computer re-setup to dial into our servers. There are some guides for this here.

I need another email address what do I do?

To setup another email account on your current dialup account, please email support requesting so, and include your current username as well as the details for the new email account. Our support team will then let you know once the new account is ready for use.

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We had a storm and now I cannot connect.

During storms there can be power surges and lightning strikes. If your modem is plugged in to the phone line or power during these storms, even if the power is off, it may get damaged. We suggest unplugging your modem and computer from both the power and the phone line during storms.

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I have forgotten my username/password.

If you have forgotten your username or password, please contact our support staff via phone to have the password reset or to find out what your username is.

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What is a modem string and why would I need one?

Modem strings (initialization strings) are sometimes used to help with some modems that are having difficulty connecting. If these are needed you will be advised by our support staff what strings to use. 

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How do I know what Operating system I have?

Most operating systems show what version you are starting when the system starts up. If you have already started your computer then, for windos based system, you can right click on "My Computer", then select properties. You should be able to find your version of windows under the general tab.

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Why won't my attachment open?

By default Microsoft Outlook and Outlook Express will not allow the opening of attachments. You will need to enable this feature by going to "Tools" -> "Options". Then select the security tab. Under this tab you will see the check box "Do not allow attachments to be opened...". Remove the tick from the box then choose apply then save. To have the change take effect you then need to restart Outlook or Outlook Express.

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Why doesn't my Integritynet home page display anymore?

This can happen from a range of things. To fix the problem, start internet explorer, then select "Tools" -> "Internet Options". Under the general tab is a box that will allow you to enter a homepage. Delete everything that is in this box, then type http://www.integritynet.com.au. Once you have done this select Apply then OK. If you now click on the home button on your web browser you will be taken to Integrity Net's home page.

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Why do I have 1800 telephone numbers on my telephone bill?

If you are dialling a 1800 number instead of one of Integrity Net's dialin numbers, you may been bitten by a trojan or virus that changes you dialup settings. You may need to resetup your dialup connection. If you need assistance with this please contact our support team.

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Why can't I send any emails?

If you are unable to send emails this may be due to not having the correct details entered under your email profile. To check these settings or setup your email client please see our Email Support page.

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