To provide our customers with 24 hour Online Technical Support assistance in the easiest access format we have seperated our Internet services into sections below. We understand that at times especially for new users, you may be unsure of what is happening on your computer. You will find each area below has a trouble shooting guide to assist you and a seperate handy guide for the 'New User'. It may be a good idea to print the New User Guide and leave it near your computer should you have any difficulties.

If you are not a new user but you are experiencing difficulties we have listed the most Frequently Asked Questions to assist you.

Click on the appropriate heading for assistance in that area.

Dial Up		ADSL		General
New Users FAQ Disconnections Modems Glossary		New Users FAQ Disconnections		Email Configuration Browser Settings Software Updates Security & Viruses Personal Website Space Dialin Numbers

Note: There are certain computer issues we are not able to assist you with. In this case you would need to contact your computer retail outlet, software manufacturer, hardware supplier or computer technician.

Examples of these issues would be:

- Equipment such as routers and modems not purchased via Integrity

- Software - any type of software such as operating systems - Windows XP,  Microsoft Office or sharing software - Wingate.

- We only support the one computer you should be connecting with for each account you hold with us. If you have a LAN set up we will not help you with this.

- We do not support Virtual Private Networks that are not configured by Integrity in conjunction with another account.

- Hardware -modems, printers, monitors, hard drives etc

- Firewall systems not designed By Integrity

- Programming or design issues relating to websites not supplied by Integrity